Delivery and Returns
*DEADLINE FOR GUARANTEED CHRISTMAS DELIVERY IS THE 14TH DECEMBER*
If you spend over £60 in the UK, shipping is FREE and sent by Royal Mail 48 Tracked! All other UK deliveries are sent with the same service and cost between £3 and £4.50 depending on quantity of products. All international orders are sent by Royal Mail Tracked International and cost £10.95.
It goes without saying that we will always try and get your order to you as quickly and as seamlessly as possible (whoops, we said it anyway). However, we are a tiny team who pack all of your lovely orders ourselves. We aim to post everything out within 24 hours (weekdays only) of you placing your order but sometimes we don’t run quite fast enough to the post office and miss the last collection – sorry! We do not post orders on weekends or public holidays.
Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if these costs are not paid and you choose not to collect your order.
Whilst we really, really, really, hope you love your pants – we
understand that things sometimes need to be returned. We will accept all completely unworn, unwashed, unmarked underwear, if returned with 14 days of receipt. Unfortunately, as a small start-up, we are not able to cover the cost of returns postage.