Delivery and Returns
It goes without saying that we will always try and get your order to you as quickly and as seamlessly as possible (whoops, we said it anyway). However, these are uncertain times, so please do bear in mind that any number of things can effect how quickly your pants get to you. From public holidays, to weekends, to BREXIT, to customs investigations, to Covid-19, or any other uncontrollable factors.
All UK deliveries are sent by Royal Mail 48 Tracked and cost £4.95. All international orders are sent Royal Mail International Tracked and cost £10.95.
Please order by the 20th of December, to get your pants before Christmas.
Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if these costs are not paid and you choose not to collect your order.
Whilst we really, really, really, hope you love your pants – we understand that things sometimes need to be returned. We will accept all completely unworn, unwashed, unmarked underwear, if returned with 14 days of receipt. Unfortunately, as a small start-up, we are not able to cover the cost of returns postage.